Knowledgebase

Welcome to use the cloud server and domain name sales services of Hong Kong Cloud! We are well aware that protecting your privacy is of utmost importance. This privacy policy aims to clearly explain how we collect, use, store, and safeguard your personal information, enabling you to use our services with peace of mind.

When you register as our user to use the cloud server and domain name sales services, we will collect the personal information you voluntarily provide, including but not limited to your name, contact information (such as mobile phone number, email address), login password, detailed contact address, and payment-related information (such as bank card number, payment platform account information). These information are used to confirm your identity, ensure the security of your account, and enable us to provide you with accurate and timely services, such as order processing, product delivery, and after-sales service.

During your use of our cloud server and domain name sales services, we will automatically collect information related to your service usage. For the cloud server service, we will collect data on the usage of the server, including but not limited to the login time of the server, usage duration, traffic consumption, resource occupancy (such as CPU usage rate, memory usage, disk space usage), etc. These data help us optimize the performance of the server, provide you with a more stable and efficient service, and are also used for the reasonable allocation of resources and billing calculation.
For the domain name sales service, we will record your domain name query records, domain name registration and purchase history, domain name management operations (such as domain name renewal, domain name transfer, DNS resolution setting changes), etc. These records help us better manage your domain name assets, promptly remind you of important matters related to the domain name (such as the domain name is about to expire), and provide you with more personalized domain name service suggestions.

To ensure the normal operation and security of the service, we will collect the device information you use when accessing our service, including device type (such as mobile phone, computer, tablet), device model, operating system version, browser type and version, device unique identifier (such as IMEI, MAC address, UUID), etc. In addition, we will also collect your network information, such as IP address, network operator, network connection type (such as WiFi, 4G, 5G), etc. These information are used to enhance the compatibility and stability of the service, prevent malicious attacks and fraud, and also help us optimize and improve the service.

We will use Cookies and similar technologies (such as Web Beacons, Local Storage, etc.) to collect and store your information. Cookies are small data files sent by the website to your browser and stored on the device. They can help us identify your identity, remember your preferences and settings, such as language preferences, login status, etc., so as to provide you with a more personalized and convenient service experience. For example, through Cookies, we can automatically fill in your login information when you visit next time, reducing the operation steps. We will also use Cookies to analyze user behavior and service usage, so as to optimize the functions and performance of the website and enhance the user experience. You can manage or reject Cookies through the browser settings. However, please note that this may affect your normal use of some service functions.

The personal information we collect will be used to provide you with cloud server and domain name sales services, including but not limited to account management, order processing, product delivery, technical support, and after-sales service. For example, we will use your contact information to communicate with you about the order status, service updates, important notifications, etc.; by analyzing the server usage information and domain name management information, we can promptly discover and solve the problems in the service to ensure the stable operation of the service.

Based on your service usage history, preference settings, and other relevant information, we may provide you with personalized service recommendations and content display. For example, according to the configuration and usage habits of the cloud server you purchased, we will recommend a more suitable upgrade plan or related value-added services; based on your domain name registration and purchase records, we will recommend other domain names or domain name-related products that you may be interested in. If you do not want to receive such personalized recommendations, you can make corresponding selections and adjustments in the account settings at any time.

We will use the collected information to ensure the security of the service, prevent and deal with security threats such as fraud, malicious attacks, and unauthorized access. For example, by analyzing the device and network information, we can identify abnormal login behaviors; by using machine learning and data analysis technologies, we can detect and prevent potential security risks. At the same time, we will also use your information to verify your identity to ensure that only authorized personnel can access and operate your account and service.

When required by law or in order to comply with relevant laws, regulations, and regulatory requirements, we may use your personal information. In addition, when there is a dispute or controversy, we may use the relevant information for investigation, handling, and resolution to safeguard your and our legitimate rights and interests.

In order to provide you with better services, we may share your personal information with third-party service providers, including but not limited to payment processing institutions, technical support service providers, logistics and distribution companies, data analysis institutions, etc. For example, we will provide your payment information to the payment processing institution to complete the transaction; share the necessary technical information with the technical support service provider to solve the technical problems in the service. We will only share the personal information necessary for providing the service, and we will sign a strict confidentiality agreement with the third-party service provider, requiring them to process your personal information in accordance with our privacy protection policy and relevant laws and regulations to ensure the security of your information.

When required by law, in response to the legitimate requirements of judicial or administrative organs (such as court summons, government investigations, etc.), or to protect the public interest and maintain social security, we may disclose your personal information. We will, to the extent permitted by law, notify you of the relevant situation as soon as possible, unless prohibited by law or in the case of an emergency.

If there are situations such as business transfer, merger, acquisition, bankruptcy liquidation, etc., your personal information may be transferred as part of the transaction. In this case, we will require the new entity holding your personal information to continue to comply with this privacy protection policy, or inform you of the new privacy policy before the transfer and seek your consent.

We will store your personal information on secure servers and data centers, and take necessary technical and management measures to protect the security and integrity of the information. The storage period of your personal information will be determined according to the needs of providing services and the requirements of laws and regulations. For example, for the information related to the order, we will retain it for a certain period after the order is completed to handle after-sales service and possible disputes; for the user registration information, we will retain it during the existence of your account and for a reasonable period after the account is cancelled to meet the requirements of legal compliance and security audit. After the storage period expires, we will delete or anonymize the relevant information so that it cannot be used to identify a specific individual.

We attach great importance to the security of your personal information and have taken a series of strict security measures to protect your information from unauthorized access, use, disclosure, tampering, or destruction. We use encryption technologies (such as SSL/TLS) to encrypt the data in transmission to ensure the security of the data during network transmission; encrypt and store the sensitive information (such as passwords) stored on the server, and adopt a strict access control mechanism to restrict that only authorized personnel can access the relevant data. We also regularly provide information security training to employees to improve their security awareness and confidentiality awareness, and require employees to strictly abide by our information security policy and operating procedures. In addition, we will regularly evaluate and update the information security system, promptly discover and repair potential security vulnerabilities to deal with the changing security threats. Although we have taken the above measures, please note that the Internet is not an absolutely secure environment, and we cannot guarantee that there will be no security problems with the information during the transmission and storage periods. Once a security incident such as information leakage occurs, we will immediately launch an emergency response plan, take necessary remedial measures, and inform you of the relevant situation and the handling measures we have taken in a timely manner in accordance with the requirements of laws and regulations.

You have the right to access and view the personal information we have collected about you. You can log in to our service platform and view and manage your personal information in the account settings or relevant pages. If you are unable to access certain information through the above methods, you can contact our customer service team at any time, and we will assist you in querying and obtaining the information.

If you find that the personal information we have collected is inaccurate or incomplete, you have the right to request us to correct and update it. You can directly update the information that can be modified by yourself on the service platform. For the information that cannot be modified by yourself, you can submit a correction application to us through the customer service channel and provide relevant supporting materials. We will verify and process it within a reasonable period after receiving your application and promptly feedback the processing result to you.

Under the circumstances in line with the provisions of laws and regulations, you have the right to request us to delete your personal information. For example, when your personal information is no longer necessary for achieving the service purpose, or you withdraw your consent to the use of personal information, or we process your personal information in violation of the law, you can submit a deletion application to us. However, please note that in some cases, we may not be able to delete your information immediately, such as when the information needs to be retained for a certain period in accordance with the requirements of laws and regulations, or when it is necessary to retain the relevant information for processing unfinished transactions, resolving disputes, etc. In such cases, we will restrict the use of your information and delete it as soon as the relevant conditions are met.

If you have previously consented to our collection, use, and processing of your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent through the settings options of the service platform or by contacting our customer service team. Please note that withdrawing consent may affect your normal use of some service functions, because the implementation of some service functions depends on your consent. After you withdraw your consent, we will no longer continue to process your relevant personal information based on that consent, but we will handle the processing behavior that has been carried out before you withdraw your consent in accordance with relevant laws and regulations.

If you have any questions, complaints, or suggestions about our privacy protection policy or the processing of personal information, you are welcome to contact us through the customer service channels we provide (such as customer service email, online customer service, customer service phone). We will seriously deal with your feedback and reply and handle it within a reasonable period after receiving your information.

We may update and adjust this privacy protection policy according to business development, changes in laws and regulations, or other reasons. We will publish the updated privacy protection policy in a prominent position on the relevant page and notify you in an appropriate way (such as in-site notice, email notice, etc.). Please regularly check this policy to understand the latest changes in the way we process your personal information. If you continue to use our service, it means that you agree to be bound by the updated privacy protection policy. If you do not agree with the content of the updated policy, you can choose to stop using our service and follow the process we provide to cancel your account.

If you have any questions about this privacy protection policy or the protection of personal information, or if you need further assistance, you can contact us through the following methods:

Customer Service Email: service@cn2.hk
Customer Service Phone: 4008889543

We will wholeheartedly serve you, answer your questions, and handle your relevant requests.

Update Date: May 14, 2025